机读格式显示(MARC)
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- 200 1_ |a 十二条顾客忠诚金律 |9 shi er tiao gu ke zhong cheng jin lü |d = Customer Loyalty |e How to Earn it, How to Keep it |f (美)吉尔·格里芬(Jill Griffin)著 |g 匡安玲译 |z eng
- 210 __ |a 汕头 |c 汕头大学出版社 |d 2004
- 330 __ |a 本书对企业赢利进行探讨,提供了十二条对于顾客的忠诚手段和技巧,以帮助公司与客户建立牢固联系、取得赢利。
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- 510 1_ |a Customer Loyalty |e How to Earn it, How to Keep it |z eng
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- 702 _0 |a 匡安玲 |9 kuang an ling |4 译
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